Our Course Policies

Cancellation Policy
Please reference class sign up pages for cancellation policies. Instructor candidates who cannot pass the skills test, or written exam(s) at the beginning of their course will be asked to attend the next training. No refunds will be issued.

Class Registration
​It is the sole responsibility of the student to register for and attend the class necessary for their job purpose, if applicable. Please review our class descriptions page for information about the differences in the classes we offer. If you registered for the wrong class please contact Downers Grove CPR immediately so we can help you expedite the transfer in to the right class. You will then be responsible for the difference of the class including any associated fees with rescheduling (see following policies below). If you wish to cancel or reschedule please notify Downers Grove CPR immediately via email. Phone calls and voice mails are not acceptable means of notifying us of your intentions, they must be done via email.

​Rescheduling
Rescheduling must be made complete by 6:00pm the day BEFORE your originally scheduled class. Emails, phone calls, voice mails after 6:00pm the day before a class will be addressed the next business day. If this is the case you will be considered a “no show” and subject to no refund. Please plan accordingly. If you reschedule, then decide to cancel your rescheduled class you are subject to no refund. When rescheduling, your new date must be decided upon within 10 days of your notice or your class date, whichever comes first. After 10 days you will be considered a no show and are subject to no refund. If your card has been printed for your initial class and you reschedule in another month/year, you are able to purchase a new card to reflect the new date, otherwise your card will reflect your initial date. See card issuance below. There are no refunds or credits to cancel or reschedule the day of class or thereafter.
Absent students, significantly late students or "no shows" will not receive any refund or credit. The absent or late student will have to then register again for another class. While emergency situations will be taken into consideration on a case by case basis, do not wait to notify us the day of class or assume there will be any kind of refund. Email is the only means to contact us in this situation. Please be sure to review the Tardy Policy as well. Canceling or attempting to cancel a class the day of is not acceptable.

Arriving Late
If you do arrive significantly late, it is imperative you do NOT interrupt the class that is going on. Interrupting a class in session is unacceptable. The time frame “significantly late” varies depending on which class you are registered for. Therefore time frames such as “5 minutes” or “15 minutes” are not able to describe what significantly late means. If you are tardy whatsoever past the scheduled start time, you may be asked to leave. The cancellation policy agreed upon during class booking will then be effective. Phone calls, emails, and other communication are no substitute for being on time - the remaining registered students who arrived prior to the start of the class cannot be penalized for the tardiness of an individual. Please review the address of your class and obtain directions if needed prior to the day of your class. Your anticipated cooperation is appreciated by the management, the instructor, and the other students.

Inclement Weather
Downers Grove CPR has yet to reschedule any classes due to inclement weather nor do we anticipate the need to reschedule any classes due to impending inclement weather conditions. If weather conditions due exceed any potential expectation or safety concern then Downers Grove CPR will evaluate the need for rescheduling and then we will contact you within an appropriate amount of time. Please refrain from calling/emailing Downers Grove CPR inquiring about any cancellations – you will be notified in any event of rescheduling in an appropriate amount of time via email and in some cases phone calls via the information you provided at the time of registration. In any event of cancellation due to inclement weather conditions arises students will have the opportunity to reschedule themselves into any future class that has available seats.

Refunds
There are absolutely NO refunds for Online Materials once a key-code has been issued. The skills class can be refunded, but might be lower than paid. A discount on the actual fee for the online portion was given during registration. You will be responsible for the entire cost of the online material. Depending on the disposition of your Skills Check a seat can be reserved for a traditional class in a classroom at discounted rates if necessary. This will be discussed during your Skills Testing appointment. Email david@downersgrovecpr.com if you need to cancel or reschedule your class.

Card Issuance
Course completion cards are scheduled to be issued by the end of the business day, upon successful completion. The AHA has transitioned into eCards. Successful completion for BLS for Healthcare Providers includes a score of 84% or better on a multiple choice test to receive your card. There is no written test for Heartsaver classes (CPR / AED or First Aid). 

Replacement Cards
Replacement cards are available if necessary. You must demonstrate completion of the class. This is usually done by providing the date you took the class where we can verify your information against our records. Please refer to our Replacement Card page for all details.

Course Books/Manuals
Books, at the time of registration, are available to all students. Students registering for class 7 days prior to the start of class have the option of having the book delivered (shipping and handling fee applied) or they can either arrange to pick the book up at our offices or they can pick the book up the day of class. Books issued are the current American Heart Association books for the specific discipline:

  • $50 ACLS Provider Book

  • $60 PALS Provider Book

  • $20 BLS Provider Book  

  • Heartsaver CPR / AED book is included in the class

  • Heartsaver CPR / AED / First Aid book is included in the class

  • Heartsaver First Aid (no CPR) book is included in the class

To order a book, if you didn't request one when you registered, contact Downers Grove CPR by email at david@downersgrovecpr.com be sure to include your name, the class you signed up for (or want to sign up for), how you would like to receive your book, and the book you wish to purchase. An invoice to be paid online for your book will be emailed to you. 

Downers Grove CPR holds no responsibility for the condition your book is in after shipping. Your book is shipped intact. Depending on the size of your mailbox and the handling it received, Downers Grove CPR is not responsible for damaged books.